Terms of Service

Version: Draft v0.3 (US, NY entity) · Last updated: 2026-06-12 · Status: DRAFT — pending counsel review

These Terms of Service ("Terms") govern your access to and use of the AiD Hires platform, websites, and related services (collectively, the "Service") provided by AID Hires LLC, a limited liability company organized under the laws of the State of New York ("AiD Hires", "we", "us", or "our"). By creating an account, clicking "I agree", or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who these Terms cover (roles)

The Service is used by Employers (organizations and their users that post jobs, invite candidates, run AI-assisted screening, and pay for paid plans), Candidates (individuals who apply and complete AI-assisted assessments), and Interviewers (individuals vetted to conduct structured interviews). Role-specific sections say so; all other sections apply to everyone.

2. Eligibility and accounts

• You must be at least 18 years old to use the Service. (US-market default; raised from the prior 16.)
• You must provide accurate account information and keep it current.
• You are responsible for your credentials and all activity under your account.
• Employer accounts may have multiple members subject to plan limits; the Employer is responsible for its members' use of the Service.

3. Description of the Service

AiD Hires is a recruitment and hiring platform offering AI-assisted features: automated scoring of Candidate answers, speech-to-text transcription of spoken answers, candidate response-integrity signals, and AI-vs-human response indicators. These are described in our Privacy Policies. We may add, change, or remove features over time and do not guarantee any feature will always be available.

4. AI-assisted screening and human review

The AI does not make final hiring decisions. AiD Hires uses AI to assist evaluation and produce recommendations. The AI output is a tool, not a verdict.

• An adverse AI recommendation (e.g. a recommendation not to advance a Candidate) does not by itself reject anyone. It is routed to mandatory human review: a person acting for the Employer must review the recommendation and the Candidate's answers and then confirm, override, or request more information before any adverse, candidate-facing action (such as a rejection notice) is taken. (Human-in-the-loop control per AID-65.)
• Employers are the decision-makers and are solely responsible for their hiring decisions and for complying with all applicable laws, including federal and state anti-discrimination and equal-employment laws (e.g. Title VII, the ADA, the ADEA, and applicable state/municipal fair-employment and automated-employment-decision laws).
• Candidate rights. Candidates have the right to be informed that automated tools are used, to obtain a meaningful explanation of how an AI-assisted decision affecting them was reached, and to contest it and request human reconsideration, as described in the Candidate Privacy Policy.

5. AI limitations disclaimer

AI-assisted features have inherent limitations. AI scoring and transcription may contain errors, omissions, or bias, may misinterpret answers, and may not suit every role or context. AI output is provided to assist human judgment and must not be treated as a sole or definitive measure of a person's ability, suitability, integrity, or identity. To the maximum extent permitted by law, AiD Hires disclaims responsibility for hiring outcomes resulting from reliance on AI output, and Employers agree to apply their own independent human judgment to every decision.

6. No employment guarantee

The Service is a tool for evaluating and managing applications. AiD Hires does not employ Candidates, does not guarantee any interview, job offer, placement, or employment outcome, and is not a party to any employment relationship between an Employer and a Candidate. We do not guarantee any Employer will review, advance, or respond to any application.

7. Employer plans, fees, and billing

This section applies to Employers. Paid plans are billed in US Dollars (USD) and processed by our payment processor, Stripe. The current plan catalogue is:

• Billing cycle and renewal. Paid plans are billed in advance on a recurring monthly basis and renew automatically until cancelled.
• Automatic-renewal disclosure (US). By subscribing you authorize AiD Hires to charge your payment method on a recurring basis until you cancel. We will obtain your affirmative consent to the auto-renewing subscription at checkout and provide clear and conspicuous renewal/cancellation information as required by applicable US automatic-renewal laws — including New York General Business Law § 527-a (automatic-renewal disclosure and easy cancellation for NY consumers), California's Automatic Renewal Law, and similar state statutes. You may cancel your auto-renewing subscription at any time through your account billing settings or by contacting us. [Counsel: confirm NY GBL § 527-a applicability (it primarily covers consumer, not B2B, contracts), any state-specific pre-checkout disclosure, and the cancellation-mechanism / "click to cancel" requirements.]
• Cancellation. You may cancel at any time; cancellation takes effect at the end of the current paid period and you retain access until then. Plan limits apply for the remainder of the period.
• Refunds. Except where required by law, fees are non-refundable, including for partial periods and unused allowances.
• Taxes. Prices are exclusive of applicable US sales/use taxes, which may be added at checkout; you are responsible for any such taxes other than taxes on our net income.
• Price changes. We may change plan pricing or features on prospective notice; changes do not affect a period already paid for.
• Allowances. Plan limits are as shown; the Free plan's 3 AI interviews are a one-time lifetime allowance, not monthly.

8. Acceptable use

You agree not to: use the Service to discriminate unlawfully or in violation of equal-employment, anti-discrimination, data-protection, or other applicable law; upload data you have no right to provide or that infringes others' rights; misuse, scrape, harvest, sell, or re-identify Candidate personal information, or use it for any purpose other than legitimate recruitment for the role applied to; attempt to manipulate, reverse-engineer, or defeat AI scoring or integrity checks (including impersonating another person); disrupt, overload, or gain unauthorized access to the Service; or upload malware or use the Service for unlawful, fraudulent, or harmful purposes. We may suspend or terminate access for violations.

9. Your content and intellectual property

• Your content. Candidates and Employers retain ownership of content they submit. You grant AiD Hires a worldwide, non-exclusive license to host, process, transmit, and display that content solely to provide and improve the Service and as described in our Privacy Policies. Candidate personal information is additionally governed by those Policies and applicable law.
• Our IP. The Service, including its software, models, designs, and branding, is owned by AiD Hires or its licensors. These Terms grant a limited, revocable, non-transferable right to use the Service and transfer no ownership to you.

10. Third-party services

The Service relies on third-party sub-processors (including OpenAI, Resend, Stripe, and DigitalOcean) to function. Your use is also subject to those providers' terms where applicable. Sub-processors that handle personal information are named in our Privacy Policies.

11. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the maximum extent permitted by law. We do not warrant that the Service or any AI output will be uninterrupted, error-free, accurate, unbiased, or complete. Some US states do not allow the exclusion of certain implied warranties, so some exclusions may not apply to you.

12. Limitation of liability

To the maximum extent permitted by law, AiD Hires and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or hiring outcomes, arising from your use of (or inability to use) the Service or from reliance on AI output. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) USD 100. Some US states do not allow the limitation or exclusion of certain damages, so some limitations may not apply to you.

13. Indemnification

To the extent permitted by law, Employers agree to indemnify and hold AiD Hires, its officers, and agents harmless from claims arising out of the Employer's hiring decisions, its instructions regarding Candidate data, or its violation of these Terms or applicable law (including employment, anti-discrimination, and automated-employment-decision laws).

14. Dispute resolution — arbitration and class-action waiver [COUNSEL OPTION]

This is a drafted OPTION flagged for counsel and the owner — not a default. A binding-arbitration + class-action-waiver clause is common for US consumer/SaaS terms and is generally enforceable under the Federal Arbitration Act, but it carries trade-offs (it can be perceived as anti-consumer, has specific notice/opt-out and conscionability requirements, mass-arbitration cost exposure, and may need a 30-day opt-out and clear conspicuous presentation). Counsel must decide whether to include it and finalize the wording. Drafted option for review:

"Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration on an individual basis under the rules of [arbitration body, e.g. AAA], and not in court, except that either party may bring claims in small-claims court. You and AiD Hires waive any right to a jury trial and to participate in a class, collective, or representative action. You may opt out of this arbitration agreement by written notice within 30 days of first accepting these Terms."

If arbitration is not adopted, Section 15 (courts) governs disputes instead.

15. Governing law and venue

These Terms are governed by the laws of the State of New York and applicable US federal law, without regard to conflict-of-laws rules. Subject to Section 14 (if an arbitration clause is adopted), the state and federal courts located in New York will have exclusive jurisdiction and venue, and you consent to personal jurisdiction there. [Counsel: confirm the specific venue county/district (e.g. the county of the entity's principal place of business, or New York County / S.D.N.Y.) once the registered principal place of business is set.]

16. Changes to these Terms

We may update these Terms. For material changes we will update the version and "Last updated" date and notify you by reasonable means (in-product notice or email). The version you agreed to at signup is recorded. Continued use after changes take effect means you accept the updated Terms; if you do not agree, stop using the Service.

17. Contact

Questions about these Terms: AID Hires LLC (New York) · legal@aidhires.com · [registered/postal address — owner to supply].